TERMS AND CONDITIONS
(hereinafter the Terms) |
1. |
GENERAL PROVISIONS |
| 1.1 |
Transfer implies the transport of at least one passenger from the pickup point to the drop-off point of a journey. You will be asked to enter the exact Drop-off address later on. |
| 1.2 |
Journey can be One-way or you can book two journeys for a Return. |
2. |
TYPES OF TRANSFER |
| 2.1 |
Private transfer:
Vehicles for 1-3 passengers, 4-8 passengers, 8-16 passengers. Passengers will be met at a Pickup point by a driver holding a name board with passenger’s name on it. The driver will drive the passenger to a desired Drop-off address or to the nearest possible location accessible by car. Transfer prices are per vehicle. |
3. |
BOOKING PROCEDURE |
| 3.1 |
A person who wants to make a reservation must be over 18 and have a valid credit card. |
| 3.2 |
Reservation is carried out online, by filling all the necessary forms. |
| 3.3 |
Reservation must be made at least 1 hour before the start of the transfer. As an exception, transfer can be booked within 1 hours, but you have to contact our booking office on 01707 660066. |
| 3.4 |
A person who enters the data is responsible for their validity. Airport Taxi Direct does not bear any responsibility for wrongly entered or untrue information. |
| 3.5 |
A person who enters the data for the group accepts the terms in the name of the whole group, and is responsible for the whole group. |
| 3.6 |
Reservation is completed when Credit Card Company accepts customer’s credit card, and when a transfer of funds is successfully completed. |
| 3.7 |
Airport Taxi Direct does not have to accept a reservation. If the reservation is accepted, the customer will receive an e-mail confirmation. If a reservation is not accepted and the payment is completed, the amount paid is returned in full and in the shortest possible time. |
| 3.8 |
After a successful payment, a customer receives a Receipt with all of the booking details (PDF format). Customer is required to show this Receipt to the driver before boarding a vehicle, along with a valid document that proves customer’s identity (identity card, passport, driving licence). |
| 3.9 |
Each Receipt contains a Unique Job Number (UJN). UJN must be quoted in order to check the status of reservation, to change reservation dates or to cancel the reservation, and as a reference for further communication between Airport Taxi Direct and a client. |
4. |
LUGGAGE |
| 4.1 |
It is the clients responsibility to book the correct vehicle for the amount of luggage to be transported. |
| 4.2 |
Additional baggage will be charged if the client requires a larger vehicle to transport them. The Customer is required to provide accurate information about their baggage. |
| 4.3 |
Airport Taxi Direct is not obligated to transport any luggage that was not declared in a reservation if there is not enough room in the vehicle. |
| 4.4 |
Airport Taxi Direct is not responsible for the content of luggage, and will not accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Airport Taxi Direct has the right to refuse to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion. |
5. |
CHILDREN |
| 5.1 |
Children under 12 cannot use our service unless they are accompanied by an adult. Children 12 to 18 years have to have a certified written permission of a parent. |
| 5.2 |
As private hire providers the law states children do not need to travel in car seats/ booster seats. If the customer wishes to bring car seats it is their responsibility to fit and remove them. Also we are unable to store car seats whilst the customer is away. |
| 5.3 |
People who have special needs such as disabled people with wheelchairs are obliged to specify that in a reservation form in order to ensure appropriate vehicle. In this case a price may be slightly higher. |
6. |
CHANGES AND CANCELLATION |
| 6.1 |
Customer may change reservation details upto an hour before the despatch time. |
| 6.2 |
If the price of new transfers is larger than the amount paid, customer will be charged for the difference. If the price of the new transfer is lower than the amount paid, the difference will be returned. |
| 6.3 |
Cancellation of the transfer is subject to special rules:
-- In case of cancellation of transfer 3 or more hours before the agreed time of transfer, Airport Taxi Direct will return the amount paid.
-- In case of cancellation of transfer 1 or less hours before the agreed time of transfer, Airport Taxi Direct will NOT return the amount paid at all |
| 6.4 |
If the transfer is cancelled within 1 hour from the time agreed because of the force majeure (natural disasters, death or serious illness of family members, etc.) Transfer provider Company will return the entire amount paid. Client is obliged to provide valid proof in support of their demands. |
7. |
SAFETY ISSUES |
| 7.1 |
All vehicles that are used for transfers are properly inspected and ensured in accordance with the laws of the relevant licensing authority. |
| 7.2 |
A passenger under the influence of alcohol, drugs or other controlled substances won’t be allowed to enter a vehicle and will not be entitled to a refund of the amount paid. |
| 7.3 |
A passenger whose behavior endangers the safety of driver, other passengers or other participants in traffic will be removed from the vehicle, and reported to the police. |
| 7.4 |
Smoking, consuming food and beverages, alcohol or drugs in the vehicle is strictly prohibited. Exceptions to this policy are water and soft drinks in bottles. Everything else has to be approved by the driver. |
8. |
RESPONSIBILITY |
| 8.1 |
Airport Taxi Direct is required to perform all the services responsibly and professionally, in accordance with the laws of the United Kingdom. |
| 8.2 |
Airport Taxi Direct can have their rights and obligations partially or fully transferred to a third person or persons, according to his own choice and without prior notice. |
| 8.3 |
Verbal agreements between the client and Airport Taxi Direct must subsequently be confirmed in written form (e-mail, fax), otherwise are considered invalid. |
| 8.4 |
Airport Taxi Direct is not responsible for delays in the arrival or departure caused by unforeseeable circumstances, such as traffic crowds, extremely poor weather conditions, floods, storms, fires and so on (force major), and is not required to indemnify passengers. |
| 8.5 |
In case that client is not able to establish contact with our driver at the agreed place in the agreed time, client is required to contact our call-center as soon as possible at 01707 660066, where they will receive further instructions. Keep a note of our number. |
| 8.6 |
In case that a client is delayed for any reason, client is required to contact our call-center as soon as possible on 01707 660066, where they will receive further instructions. Keep a note of our number. |
| 8.7 |
All data regarding travel times are just an estimate. Clients who continue to travel by other means of transport should leave enough time between the end of the transfer and the departure time of another means of transport. |
| 8.8 |
In case that selected type of vehicle is not available for any reason, Airport Taxi Direct can perform the transfer using another appropriate vehicle. |
| 8.9 |
Only the Airport Taxi Direct can receive payment for transfers. No one has the right to charge or try to change the terms of transfer in the name of Airport Taxi Direct, except when it is expressly defined. |
| 8.10 |
In the event that the transfer has not been made, in whole or in part, Airport Taxi Direct is required to refund the amount paid in full. The client is required to obtain and present evidence in support of their claims. Complaints must be submitted within 48 hours. Complaints without grounds or submitted after 48 hours will be disregarded. |
| 8.11 |
Airport Taxi Direct is required to consider all complaints and make a decision on them within 28 days. |
| 8.12 |
If a client is entitled to a refund, Airport Taxi Direct is required to return the amount in question within 28 days. |
| 8.13 |
All issues will be attempted to resolve by an agreement out of court. |
| 8.14 |
All the disputes will be presented before a Court of Law. |
